A friendly & safe experience

Guest House Policies

The following Guest House Policies have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Viva Rooms since 2013. These Guest House Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Guest House Policies, terms and conditions, and procedures. We have established these Guest House Policies to promote our guests' awareness and safety and ensure their enjoyment while staying in Viva Rooms.




Check-in time is from 15:00 until 20:00. However, if necessary, we can arrange arrivals until 21:00 at the latest for an additional fee of 10,00 EUR. Please contact us in advance if you plan on arriving outside check-in hours (after 20:00). Please be aware that arrivals after 21:00 are not possible, so we kindly ask you to revise your travel plans, if needed, and arrive on time. Should you fail to do so, your reservation will be marked as a no show.


Arrivals before 15:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.


We will do our best to honour special requests (such as a specific floor or room number, extra beds, crib, etc.) upon arrival. However, we cannot guarantee in advance the availability of these items.


  • Upon arrival at our guesthouse you will be asked to provide identification (Identity Card / Passport / Driver’s License) for each person staying overnight, minors included.



Check-out is up to 11:00.


However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at the Front Desk and retrieve it at a later time.


  • Front Desk official hours

    Please note that the Front Desk is generally open from 10:00 until 20:00 during summertime and from 12:00 until 20:00 during wintertime. At our discretion, we might close the Front Desk earlier than 20:00 or alter the working hours.




Because Viva Rooms is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.


Parking on the street costs 0,70-1,20 EUR per hour and it is free from 19:00 till 8:00. Please be aware that parking on the street has to be renewed every 2 hours and cannot be paid in advance for an entire day.


To ensure a more comfortable stay, we recommend parking in one of the parking lots nearby. The cheapest public parking is 10 minutes away from us (8,00 EUR/24h) – on Trg osvobodilne fronte street (by the main train/bus station).


There are also two parking houses less than 3 min from us (walking).

  • on Trdinova street (18,00 EUR/8h)
  • Union Hotel’s underground garage on Miklošičeva street (across the street from us, approx. 20,00 EUR/day).







The general occupancy of our Double Room and Apartment is 1-2 persons per room. The general occupancy of our Quadruple Room is 4 persons. Extra beds for an extra occupant are allowed in the Apartment and Quadruple Room (surcharge applies). Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.



All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 10,00 EUR/child/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 20,00 EUR/night for using an extra bed.


These costs are not calculated in the room rate and will be charged extra.



The maximum capacity of extra beds in the Apartment or Quadruple Room is 1. The maximum capacity of baby cribs in a room is 1. Any extra bed or baby crib is upon request and must be confirmed by our guesthouse. Baby cribs are allowed in all room types.


In principle, all rooms come with double beds for double or single use. However twin-bedded rooms are also available in our Apartment or Quadruple Room with the addition of an extra bed, on request. Please note that reservations of twin rooms are only final when confirmed by our guesthouse.




To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation up to 6 days before the arrival date.


Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period.


Please note that the pre-authorization amount is not held by our property or by our authorising bank but it’s held on your card by your issuing bank. The amount is released automatically by the online payment processor after a maximum of 7 days. However, the actual release period can take anywhere longer. If the amount is not released within 10 days, you will need to contact your home issuing bank.


No reservations shall be confirmed without a pre-authorisation as a proper guarantee. If you do not possess a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival.





Upon booking, no deposit will be charged. We will ask for your credit card details only as a guarantee, to perform a pre-authorisation up to 6 days before the arrival date. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods on-site: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).



Payment will be completed in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.



Please note that all advance payments are final. Should you decide to cancel your booking and/or other related services within the penalty-free period, no refund shall be issued. Instead, our guesthouse will issue a Credit Voucher for you to use on future reservations. The Credit Voucher is valid for reservations made at any property managed by Burja Hotels. The Credit Voucher is valid up to 12 months from the date of issue.




The room rate includes lodging and is exclusive of the tourist (city) tax, which should be paid upon arrival. Additional amenities and services are available at extra cost unless specified otherwise in our Special Offers terms.


The tourist tax is 3,13 EUR/person/night. Children from 7 to 18 years of age are entitled to a 50% discount and pay 1,57 EUR/child/night.





Cancellations or modifications can be made free of charge up to 5 days before arrival (unless specified otherwise in our Special Offers terms). After that or in case of no show the whole amount of the reservation will be charged. Cancellations and/or modifications must be submitted in written form via e-mail.



This type of booking requires payment for the entirety of the reservation at the time of booking and is non-refundable. No changes or modifications are possible free of charge at any given time.



    Our guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules or other causes of force majeure such as natural events, disasters, and epidemics.




Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.




We are a pet-friendly accommodation, so we are glad to welcome you and your furry friend to our guesthouse. The charge is 10,00 EUR/pet/night. The additional fee covers the extra time and effort for cleaning the room after your visit as the next guests may suffer from allergies. Please, send us an inquiry for pets other than dogs or cats.


  • Guests are responsible for all property damage resulting from their pets;
  • Any disturbances such as barking or meowing must be curtailed to ensure other guests are not inconvenienced;
  • Pets should not remain in the room alone and unguarded as the service staff may need to enter;
  • To ensure the safety of our staff guests must contact the Front Desk to arrange for a convenient time for servicing their room.




To provide you with the best value possible, we offer housekeeping every second day — dusting, vacuuming, emptying trash, cleaning the bathroom, replenishing soap and toilet paper if needed. Housekeeping will be happy to make your beds if all personal items are removed. Also, we take our commitment to the environment seriously, so we strive to freshen up without wasting our natural resources. Towards these goals, we change towels every second day and bed linen every fight day. You may, however, request fresh towels and linen whenever you want, regardless of our policy.


Important notice: general housekeeping may not be possible during the Covid-19 pandemic. Please read carefully our Covid-19 guidelines for more information.





Our housekeeping staff and management reserve the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Guest House Policies.



If needed a laptop-sized safe deposit box is available in each room for all guests, with instructions. Although the staff and management take responsible steps to ensure the safety and security of all guests and their possessions, guests retain final responsibility for their safety, their belongings and security.




We provide luggage storage free of charge for guests arriving at a time when rooms are not yet available and also for guests who have checked out but wish to collect their luggage later that same day.

Due to the Front Desk’s limited hours, we kindly ask you to arrange the storage of your luggage with the staff during check-in or the day before your scheduled check-out.




Our rooms are located in a building with other privately owned units. Therefore, we kindly ask you to respect quiet hours. Voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating in the hallway, running on the staircase, parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises to ensure we can protect the property and our guests at all times. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, you will be asked to leave our premises without a refund.




Guests will be held responsible for any loss or damage to Viva Rooms property caused by themselves, their guests, or any person for whom they are responsible.


In case of damage caused to Viva Rooms by the guest, the guest is due to cover all damage costs caused to the guesthouse. Should the guest fail to voluntarily cover the costs of damage caused, we reserve the right to charge the credit card submitted at the time of booking.


Guests should conduct themselves respectably, not to provide any disturbances to other guests, and will not cause any nuisance or annoyance within Viva Rooms’ premises.


In case of breach of our Guest House Policies, we reserve the right to request any guest to vacate his/her room or other areas of the property without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of default, we reserve the right to remove luggage and belongings from the room occupied by the guest.




We reserve the right to amend, modify, change, cancel, or alter in any way these Guest House Policies or the arrangements and content featured on our Website at any time without prior notice. Please check our Website for updates to the Guest House Policies. Any modification to these Guest House Policies that may occur before your departure is considered a part of your reservation agreement with us.

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Ljubljana, Slovenia

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